Roseville, California The Kaiser Permanente Roseville Medical Center Emergency Department advanced emergency care through two strategic initiatives designed to improve quality, patient outcomes and the care experience. The first transformed pediatric emergency care by creating a dedicated pediatric treatment space supported

Valley Stream, New York Long Island Jewish Valley Stream Emergency Department implemented a split-flow model and Super-Track area to reduce overcrowding, delays and patients leaving without being examined. Nurse-led quick-look triage and immediate physician evaluation rapidly identify patient acuity, so patients

Cleveland Heights, Ohio The MetroHealth Cleveland Heights ED is a 25-bed unit, caring for more than 30,000 patients annually. In partnership with the patient experience and service excellence teams, ED staff participated in Empathy in Action workshops that emphasized clear explanations,

Cleveland, Ohio The MetroHealth System 108-bed Main Campus Emergency Department cares for more than 78,000 patients annually and has achieved sustained success in nurse retention, reducing turnover from 25 percent to 1.58 percent in 2026. This outcome reflects a comprehensive retention

Parma, Ohio At the MetroHealth Medical Center Parma Emergency Department, a safety net hospital that sees more than 31,000 patient visits annually, leadership responded to increasing left without being seen rates through a data-driven workforce initiative. Using patient volume, acuity, boarding

State College, Pennsylvania Mount Nittany Medical Center’s ED-specific orientation program is designed to provide a structured yet individualized transition to emergency nursing practice. Nurses are enrolled in a year-long, three-phased emergency nurse residency program, which integrates didactic education, hands-on skills and

San Antonio, Texas The Methodist Hospital Texsan Emergency Department demonstrated nursing excellence through a highly successful sepsis improvement initiative driven by collaboration between nurses, physicians, clinical nurse coordinators and patient care technicians. The team established biweekly sepsis workgroups, implemented a rapid

Midlothian, Texas Despite record-breaking volumes, the Methodist Midlothian Emergency Department team reduced patient length of stay and wait times. The department has focused on improving its front-end workflow by turning waiting periods into active diagnostic phases in its efforts to combat

Brecksville, Ohio MetroHealth Medical Center Brecksville’s ED, a 17-bed unit that sees more than 14,000 patients annually, led a patient-centered initiative focused on empathetic and intentional communication. Recognizing active listening, tone, body language and meaningful interactions significantly influence patient perceptions, nurses

Tampa, Florida After pediatric-specific data tracking revealed blood culture contamination rates in the Muma Children’s Hospital 11-bed emergency department approaching 9 percent in early 2024, a multidisciplinary team implemented targeted interventions including specialized education, bedside audits, ultrasound-guided training and enhanced pediatric