La Mesa, California Despite an increase in patient visits, Sharp Grossmont Hospital’s ED successfully worked to improve the patient experience and lower the number of people leaving without being seen. From 2024 to 2025, the number of patient visits increased more

San Diego, California Shared governance and collaborative decision-making are key factors driving employee engagement and satisfaction within the Sharp Memorial Hospital Emergency Department. This model is foundational to how meaningful improvements in both clinical practice and workplace culture advance within the

Santa Monica, California A multidisciplinary team led by UCLA Santa Monica Nethercutt ED staff nurses redesigned waiting room workflows to address overcrowding by creating dedicated care spaces, defining nursing roles – including pivot, blood draw and medication nurses – and collaborating

Erie, Pennsylvania UPMC Hamot’s ED partners with a local nonprofit community development corporation to address social determinants of health and improve outcomes for vulnerable patients. ED nurses screen for needs during triage and connect patients with resources for housing, food, transportation,

Vail, Colorado Front-line emergency department staff at Vail Health identified gaps in communicating patient identity preferences to help recognize that standard registration processes often failed to capture the complexity of patient identity which could negatively affect the patient experience. Despite initial barriers,

Fayetteville, Arkansas The Washington Regional Medical Center ED team successfully implemented a process to ensure arrival-to-antibiotic administration for open fractures within one hour. It set clear goals to order within 15 minutes of patient arrival, leaving the RN 30 minutes to

LaGrange, Georgia The West Georgia Emergency Department implemented Code CHIP, an interdisciplinary initiative designed to streamline care for patients with closed head injury, including high-risk patients taking anticoagulants. The protocol created clear activation criteria, prioritized rapid provider evaluation, expedited CT imaging

White Plains, New York Nurse-led improvements in STEMI care reduced delays and improved outcomes at the 46-bed White Plains Hospital ED, part of the Montefiore Health System. After experiencing a 3 percent increase in ED volume and a 28 percent rise

Westerly, Rhode Island A strong partnership among stretcherside nurses, ED leadership, physicians and the medical information officer has driven substantial improvement in Yale New Haven Westerly Hospital Emergency Department’s sepsis care. Three years ago, SEP-1 compliance was 66.7 percent, prompting multidisciplinary