Sharp Grossmont Hospital Emergency Department
La Mesa, California
Sharp Grossmont Hospital Emergency Department
Despite an increase in patient visits, Sharp Grossmont Hospital’s ED successfully worked to improve the patient experience and lower the number of people leaving without being seen. From 2024 to 2025, the number of patient visits increased more than 2,200, an average of six more visits per day in the 73-bed ED. The department both improved CMS measures and the patient experience. The length of stay dropped by 15 minutes, while the percent of patients leaving without treatment dropped by 31 percent. At the same time, the overall patient experience improved by 2.8 points.
2025 also saw an increase of 1,900 more ALS transports compared to 2024 — that is, five more per day. The team improved its 30-minute transfer of care time by 2 percent in 2025 and an additional 8 percent in early 2026.