Palo Alto, California Through its shared-governance triage task force, nurses at the Marc and Laura Andreessen Adult Emergency Department at Stanford Health Care identified delays in obtaining STAT EKGs for patients with cardiac complaints. The team redesigned the front-end triage process

Los Angeles, California Martin Luther King Jr. Community Hospital is located in the heart of South Los Angeles. Originally designed to care for approximately 35,000 patients annually, the 29-bed emergency department served 120,563 patients in 2025. Despite the high demand, the ED

Eau Claire, Wisconsin Using shared governance and staff nurse leadership, the ED at Mayo Clinic – Eau Claire addressed delays in triage start times through a nurse-led quality improvement initiative. Front-line nurses identified workflow inefficiencies through direct observation and collaborated with

Oxford, Ohio MHED recognizes that exceptional patient care begins with caring for those who provide it. To support staff well-being and combat burnout, the department introduced a dedicated lunch relief shift from 10 a.m. to 2 p.m., creating additional capacity for

The Woodlands, Texas Every patient enters the emergency department with more than a medical condition—they arrive with fear, uncertainty and hope. The Woodlands Medical Center ED’s Flower Journey was created to ensure every patient feels seen, heard and cared for from

Midlothian, Texas Despite record-breaking volumes, the Methodist Midlothian Emergency Department team reduced patient length of stay and wait times. The department has focused on improving its front-end workflow by turning waiting periods into active diagnostic phases in its efforts to combat

Brecksville, Ohio MetroHealth Medical Center Brecksville’s ED, a 17-bed unit that sees more than 14,000 patients annually, led a patient-centered initiative focused on empathetic and intentional communication. Recognizing active listening, tone, body language and meaningful interactions significantly influence patient perceptions, nurses

Cleveland Heights, Ohio The MetroHealth Cleveland Heights ED is a 25-bed unit, caring for more than 30,000 patients annually. In partnership with the patient experience and service excellence teams, ED staff participated in Empathy in Action workshops that emphasized clear explanations,

Cleveland, Ohio The MetroHealth System 108-bed Main Campus Emergency Department cares for more than 78,000 patients annually and has achieved sustained success in nurse retention, reducing turnover from 25 percent to 1.58 percent in 2026. This outcome reflects a comprehensive retention

Parma, Ohio At the MetroHealth Medical Center Parma Emergency Department, a safety net hospital that sees more than 31,000 patient visits annually, leadership responded to increasing left without being seen rates through a data-driven workforce initiative. Using patient volume, acuity, boarding