Staten Island University Hospital Prince’s Bay Emergency Department – Northwell Health
Staten Island, New York
Staten Island University Hospital Prince’s Bay Emergency Department – Northwell Health
The team at Staten Island University Hospital Prince’s Bay emergency department prioritizes both efficiency and superior patient experience, striving for “white glove” service from the moment a patient arrives. Its direct-to-room triage system ensures patients are in a treatment space within four minutes. This streamlined process reflects the team’s dedication to patient-centered care.
Beyond speed, the staff focused on guiding patients through each step of their visit, ensuring they feel understood and cared for by team members. This personalized approach fosters a positive experience despite the often-stressful nature of emergency visits. While experiencing a 10 percent year-over-year increase in patient volume, the department was determined to
maintain its high standards and has consistently met operational, quality and patient experience goals.