EMORY Decatur Hospital Emergency Department
Decatur, Georgia
EMORY Decatur Hospital Emergency Department
The Emory Decatur Hospital emergency department has transformed and redefined patient care, resulting in reduced patient wait times, improved satisfaction and minimized left-without-being-seen rates. By adding a dedicated provider-nurse team at the point of entry, each patient can be immediately evaluated and continuously tracked throughout their stay, ensuring seamless care continuity, reducing time-to- provider from 68 minutes to 9 minutes and LWBS from 9 percent to under 1 percent.
In addition, turnaround times for both admissions and discharges at the 31-bed
emergency department were significantly reduced, leading to a surge in patient
satisfaction scores from 32 percent to 61 percent in just one year even while
experiencing an 11 percent increase in emergency department volume.
By fostering a culture of continuous improvement, every team member—from techs to physicians—help shape the process, build shared ownership, refine performance and position the Emory Decatur Hospital emergency department as a model of high-performing, collaborative and patient-centered care.
In addition, turnaround times for both admissions and discharges at the 31-bed
emergency department were significantly reduced, leading to a surge in patient
satisfaction scores from 32 percent to 61 percent in just one year even while
experiencing an 11 percent increase in emergency department volume.
By fostering a culture of continuous improvement, every team member—from techs to physicians—help shape the process, build shared ownership, refine performance and position the Emory Decatur Hospital emergency department as a model of high-performing, collaborative and patient-centered care.