Nursing care at the Cleveland Clinic Weston Emergency Department extends beyond discharge through a comprehensive callback program. Every patient receives a follow-up call to ensure appropriate post-visit care. Caregivers are given dedicated, distraction-free time to connect meaningfully with patients. These calls are documented in the electronic medical record, enabling communication across the health system, including physicians, pharmacy and discharge scheduling teams. This coordinated approach supports continuity of care and assists patients in securing necessary follow-up appointments, reinforcing the ED’s commitment to patient-centered care beyond the initial visit.

A primary objective for the Weston ED is immediate care upon arrival. In 2025, the 52-bed department treated more than 50,100 patients and achieved a left-without-being-seen rate of 0.31 percent. To support early care, a paramedic is stationed in the lobby 24/7 and a provider-in-triage model enables rapid initial medical screening exams, including labs and imaging, even when treatment spaces are unavailable. Triage nurses reinforce this approach by telling patients, “Your care starts now. You are not waiting for a room.” This model improves throughput and is a strong patient and caregiver satisfier.