Cape Coral Hospital Emergency Department

Cape Coral, Florida

Lee Health’s Cape Coral Hospital Emergency Department has forty-eight beds and cares for, on average, seventy-thousand patients a year. CCH is a community hospital with two-hundred-ninety-one beds and is the only hospital that serves a city of over two-hundred thousand citizens. Our ED has been achieving above the 90th percentile in patient experience and maintains a low staff turnover below 10%. The CCH emergency department team has been highly focused on improving workplace safety through a focus on workplace safety measures. An interdisciplinary workgroup, including front line staff, have several different initiatives into place such as a violent patient flagging protocol and the implementation of weapon detection systems. The emergency department has improved the stroke alert process for walk-in patients with the collaboration of the medical providers and clinical team by implementing a nurse-driven stroke alert protocol. The CCH emergency department has also focused on employee engagement and satisfaction, evidenced by a core team unit-based council (UBC) holding a consistent sixteen team members. The UBC has been an integral part of the improvement teams providing the front-line feedback needed to ensure success. The story of Hurricane Ian shared how through this horrific time all came together stronger in the end. The CCH emergency team has had many challenges to overcome in the past few years yet has continued to grow together and consistently improve the safety and well-being of its own and the community they care for each day. The CCH emergency department is one that cultivates a warm, friendly, and team environment for staff, providers, patients, and loved ones to experience