Atrium Health Union West Hospital Emergency Department
Matthews, North Carolina
Atrium Health Union West Hospital Emergency Department
Despite operating within a compact 10-bed facility, the Atrium Health Union West
Hospital Emergency Department team consistently delivers high-quality, efficient
and holistic care to a growing and diverse patient population.
Through an unwavering commitment to collaboration, continuous improvement and a deeply rooted culture of empathy, the team worked to address patient boarding and flow. The department implemented a rapid admission process, reducing bed-ready-to-admit time from 57 to 37 minutes. Strategic staffing adjustments, surge area utilization and standing orders decreased the rate of patients leaving without being seen from 2.6 to 1.46 percent in 2024. With dedication to the community they serve and support for one another, Atrium Health Union West’s emergency department staff members continue to innovate and meet the challenges of modern
emergency care.
Hospital Emergency Department team consistently delivers high-quality, efficient
and holistic care to a growing and diverse patient population.
Through an unwavering commitment to collaboration, continuous improvement and a deeply rooted culture of empathy, the team worked to address patient boarding and flow. The department implemented a rapid admission process, reducing bed-ready-to-admit time from 57 to 37 minutes. Strategic staffing adjustments, surge area utilization and standing orders decreased the rate of patients leaving without being seen from 2.6 to 1.46 percent in 2024. With dedication to the community they serve and support for one another, Atrium Health Union West’s emergency department staff members continue to innovate and meet the challenges of modern
emergency care.