The Lake Mary Emergency Department is committed to creating an exceptional patient experience while fostering a close-knit culture among its caregivers. This culture is reflected in a

AdventHealth Lake Mary ER

voluntary turnover rate of just 6.83 percent, demonstrating strong engagement, connection and commitment among team members. By focusing on both the patient and caregiver experience, Lake Mary has built a department where people feel valued, supported and proud to serve their community.

The team has made patient flow and access to timely care a key priority, with a focused effort on direct bedding and front-end throughput. The direct-bedding process has helped move patients from arrival to an appropriate treatment space efficiently, with median door-to-bed time improving from six minutes early in the year to five minutes and remaining consistently at that level. These efforts have supported a strong overall patient flow strategy, including a 12-minute median door-to-provider time and a left-without-being-seen rate that declined steadily throughout the year, reaching zero in December 2025. Together, these results demonstrate the 24-bed department’s commitment to reducing barriers to care, improving the patient experience and ensuring patients are seen and treated as efficiently as possible.