The Mount Sinai Hospital Emergency Department

New York, New York

Founded in 1852, The Mount Sinai Hospital is one of the nation’s largest and most respected hospitals, acclaimed internationally for excellence in clinical care. The Emergency Department at The Mount Sinai Hospital is comprised of over 500 diverse team members across multiple disciplines caring for over 100,000 patients annually. The ENA’s Lantern Award is an indicator of the Emergency Department’s commitment to the Mount Sinai Health System value of teamwork, while prioritizing employee engagement, educational opportunities, and staff wellness.

The Emergency Department has implemented a number of operational process improvement including the ‘Provider in Triage Team’ have led to enhanced patient experience, facilitating throughput and allowing our clinicians to quickly address patients’ needs. Increased educational opportunities, including monthly New Hire Forums, Skills Day, and the Proficiency Pit Stop, have led to career growth and development opportunities. A focus across leadership to address retention has led to a successful decrease in nursing turnover rates.

The Emergency Department team has built a robust employee recognition program, including Operation Recognize, Employee of the Month spotlights, Stroke Stars, and Heart Angels. A six-month comprehensive New Graduate Fellowship, prepares new graduate RNs to practice in the highly complex environment with 100% retention rate. In collaboration with The Mount Sinai Center for Stress, Resilience and Personal Growth, an ED Wellness Committee has been established.

In 2020, The Mount Sinai Hospital Emergency Department began a multi-year five phase redesign project that will double the footprint of the ED and transform the care delivery and patient experience.