Aurora Medical Center – Burlington Emergency Department
Burlington, Wisconsin
Aurora Medical Center – Burlington Emergency Department
Recognizing the critical importance and impact of timely patient care, Aurora
Medical Center-Burlington’s emergency department team focused on optimizing throughput and the significance of intentional patient rounds.
The team implemented and successfully adopted a tele-triage model that accelerates door-to-provider times by initiating assessments even before patients are roomed. This model empowers triage nurses to expedite labs and imaging orders in collaboration with providers, reducing delays and improving clinical outcomes. Additionally, the ED throughput committee—formed by hospital leadership—brings together hospitalists, case managers and support services to address systemic bottlenecks, ensuring that admitted patients transition efficiently to inpatient care.
Complementing this operational efficiency is a robust nurse rounding initiative. Within this initiative, nurses conduct structured rounds using tools such as room communication boards and newly installed patient room glass doors to proactively address patient needs, reinforce communication and elevate satisfaction. This initiative is credited with improving patient satisfaction scores, reducing call light usage, reducing door-to-provider-to admitted or discharge times and enhancing patient experience outcomes in the 14-bed department.
Medical Center-Burlington’s emergency department team focused on optimizing throughput and the significance of intentional patient rounds.
The team implemented and successfully adopted a tele-triage model that accelerates door-to-provider times by initiating assessments even before patients are roomed. This model empowers triage nurses to expedite labs and imaging orders in collaboration with providers, reducing delays and improving clinical outcomes. Additionally, the ED throughput committee—formed by hospital leadership—brings together hospitalists, case managers and support services to address systemic bottlenecks, ensuring that admitted patients transition efficiently to inpatient care.
Complementing this operational efficiency is a robust nurse rounding initiative. Within this initiative, nurses conduct structured rounds using tools such as room communication boards and newly installed patient room glass doors to proactively address patient needs, reinforce communication and elevate satisfaction. This initiative is credited with improving patient satisfaction scores, reducing call light usage, reducing door-to-provider-to admitted or discharge times and enhancing patient experience outcomes in the 14-bed department.